OU Lean Institute

OU Lean Institute Staff

The Lean Institute is dedicated to operating on the principles that it teaches, functioning on a small, focused staff within the College of Continuing Education. We are constantly applying our process improvement tools to our own operation (we have completed two green belt level projects on our own processes in the last year, along with many smaller improvement efforts and use techniques such as visual tracking in our own processes). Our team works together to coordinate all aspects of the Institute operations, including content development and delivery, logistical support, material preparation and coaching support.

We also work to ensure that program delivery is responsive to customer demands, allowing for just-in-time and on-demand delivery, immediate program adjustments and a single point-of-access to all resources. All of our staff members have direct experience working with process improvement and are also qualified to teach or lead workshops.

Terry Smith, Director

Terry Smith, B.S.
Program Director

Terry Smith is the program director for the OU Lean Institute. Smith earned a bachelor’s degree in journalism from the University of Oklahoma in 1981. She brings more than 25 years of experience in benchmarking and Lean manufacturing knowledge with Boeing to her current position as program director. Away from work, Smith enjoys spending time with her husband and blended family of five children and seven grandchildren, watching OU sports, riding her motorcycle and going to the lake.

Phone: 405-325-3504 (office)
Phone: 405-312-7140 (cell)
E-mail: terrysmith@ou.edu

Max Dugan, Assistant Director

Max Dugan, M.S.
Assistant Program Director

Max Dugan is the assistant program director for the OU Lean Institute at OU. He holds a bachelor's degree in criminal justice, a master's degree in aeronautical science and a master's degree in management and leadership from Rollins, Embry-Riddle and Webster, respectively. He is a retired Air Force Major and this, combined with his extensive educational and work experiences, adds a unique, informed perspective to Lean Institute operations. During his free time, he enjoys spending time with his family and serving as the volunteer head coach to the University of Oklahoma Lacrosse Club.

Phone: 405-325-3577 (office)
Phone: 405-761-1571 (cell)
Fax: 405-325-0860
E-mail: maxdugan@ou.edu

Marc Jensen, Staff Assistant

Marc Jensen, Ph.D.
Staff Assistant

Marc Jensen is the staff assistant for the OU Lean Institute. He holds a doctorate degree in music from the University of Minnesota, with an emphasis in understanding music through mapping processes. He has extensive background as an author and editor and also administers the non-profit organization, Oklahoma Composers Association, dedicated to promoting new music in Oklahoma.

Phone: 405-325-9135 (office)
E-mail: marc.jensen@ou.edu